As your e-commerce store starts to grow, so do your customer questions and complaints. Starting out it’s fairly easy to manage everything from your inbox, but what happens when it becomes too much and you miss e-mails? We talk with Courtenay Schick w/ TeaDrops about how they use Gorgias’ help desk to surprise and delight customers. Nicole Baqai w/ Gorgias will also share how other CPG brands are using Gorgias to not just increase customer satisfaction, but also revenue.
You will learn:
- How to turn customer complaints into sales
- When’s the right time to invest in a help desk software
- How to get a ROI from your customer satisfaction team