This Week in CPG 07/20/2026
July 20, 2026
News from Jangin, Koia, Humanrace, Hint, SweetLeaf, Kidfresh, Mitra9, Sababa Foods, FAVE, Maev, Khloud, Häppy Candy and Just Shrimp.
Build Your E-Commerce Help Desk with Tea Drops and Gorgias
Webinar Recap
We had a great conversation with Nicole Baqai of Gorgias and Courtenay Schick of TeaDrops.
01:22 Introductions
04:45 Getting Ready for Black Friday and Holiday
05:45 Automate to Get Ahead of Repetitive Tasks
08:57 Get Your Offers Out
11:00 Support Customers on Social Media
11:00 Support Customers on Social Media
12:20 Get the Right Staffing
14:54 Tea Drops’ Customer Support Strategy
17:50 The Top Customer Support Requests
18:15 Tea Drops Support Volume
18:15 Tea Drops Support Volume
19:18 How Do You Turn Negative Complaints into Positive Interactions?
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