Build Your E-Commerce Help Desk with Tea Drops and Gorgias

Webinar Recap

 
We had a great conversation with Nicole Baqai of Gorgias and Courtenay Schick of TeaDrops.
 
01:22    Introductions
04:45    Getting Ready for Black Friday and Holiday
05:45    Automate to Get Ahead of Repetitive Tasks
08:57    Get Your Offers Out
11:00     Support Customers on Social Media
12:20     Get the Right Staffing
14:54     Tea Drops’ Customer Support Strategy
17:50     The Top Customer Support Requests
18:15     Tea Drops Support Volume
19:18     How Do You Turn Negative Complaints into Positive Interactions?

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Gorgias is a leading helpdesk where businesses can access their customer communication channels and automate their responses in a single platform so that you can convert customer questions into sales. Get two months free on the platform to see how it can help your business
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